How can we help?

Set your delivery address, pick a store or restaurant, add items to your cart, and check out. You can pay by card, Mobile Money, or cash where enabled.

Open the order from the Orders tab. You'll see a live status timeline from confirmed to delivered, plus your courier's location on the map.

You can request a change before the merchant starts preparing. After that, contact support and we'll do our best to help.

You can cancel from the order page before the merchant accepts. Fees may apply once preparation has started.

Open the order and tap Report an issue. Send a short description with a photo if you can, and we'll process a refund or replacement quickly.

We roll out city by city. Set your address on the homepage to see stores available near you.

Most orders arrive within 20 to 45 minutes. Each store shows an estimated delivery window on its card.

Yes. At checkout, choose Schedule for later and pick a time that works for you.

You can update the address before the courier is assigned. After pickup, contact support - moves within a short distance are usually possible.

Cards, Mobile Money, and cash where enabled by your city. Available methods appear at checkout.

We authorize your payment at checkout and capture the final amount once the order is confirmed by the merchant.

Refunds return to the original payment method within 5 to 10 business days. Mobile Money refunds are usually faster.

Every order has a downloadable receipt on its order page in the Orders tab.

Tap Sign up on the homepage or the Account tab. You can continue with Google, email, or phone.

Choose Continue with email and use Reset password. We'll email a secure link to set a new one.

Go to Account then Addresses. You can add, rename, or remove any saved address.

Contact support from this page. We'll verify your identity and delete your data in line with our privacy policy.

Visit the Merchants page and tap Add your business. Our team will follow up within one business day.

Weekly bank deposits with a clear statement of orders, fees, and taxes for the period.

Visit the Couriers page and start your application. Approvals typically take one business day.

Weekly deposits to your bank account. Instant cash-outs are available in supported cities for a small fee.