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How do I place an order?+
Set your delivery address, pick a store or restaurant, add items to your cart, and check out. You can pay by card, Mobile Money, or cash where enabled.
How do I track my order?+
Open the order from the Orders tab. You'll see a live status timeline from confirmed to delivered, plus your courier's location on the map.
Can I change my order after placing it?+
You can request a change before the merchant starts preparing. After that, contact support and we'll do our best to help.
How do I cancel an order?+
You can cancel from the order page before the merchant accepts. Fees may apply once preparation has started.
Something is missing or wrong with my order.+
Open the order and tap Report an issue. Send a short description with a photo if you can, and we'll process a refund or replacement quickly.
Where does Wedropp deliver?+
We roll out city by city. Set your address on the homepage to see stores available near you.
How long does delivery take?+
Most orders arrive within 20 to 45 minutes. Each store shows an estimated delivery window on its card.
Can I schedule a delivery?+
Yes. At checkout, choose Schedule for later and pick a time that works for you.
Can I change my delivery address after ordering?+
You can update the address before the courier is assigned. After pickup, contact support - moves within a short distance are usually possible.
What payment methods do you accept?+
Cards, Mobile Money, and cash where enabled by your city. Available methods appear at checkout.
When am I charged?+
We authorize your payment at checkout and capture the final amount once the order is confirmed by the merchant.
How do refunds work?+
Refunds return to the original payment method within 5 to 10 business days. Mobile Money refunds are usually faster.
Where can I find my receipts?+
Every order has a downloadable receipt on its order page in the Orders tab.
How do I create an account?+
Tap Sign up on the homepage or the Account tab. You can continue with Google, email, or phone.
I forgot my password.+
Choose Continue with email and use Reset password. We'll email a secure link to set a new one.
How do I manage saved addresses?+
Go to Account then Addresses. You can add, rename, or remove any saved address.
How do I delete my account?+
Contact support from this page. We'll verify your identity and delete your data in line with our privacy policy.
How do I list my business?+
Visit the Merchants page and tap Add your business. Our team will follow up within one business day.
How do payouts work?+
Weekly bank deposits with a clear statement of orders, fees, and taxes for the period.
How do I start delivering?+
Visit the Couriers page and start your application. Approvals typically take one business day.
When do I get paid?+
Weekly deposits to your bank account. Instant cash-outs are available in supported cities for a small fee.
Still need help?
Our team is standing by.